Logistics, Policies & What to Expect
To ensure every coaching session is productive, safe, and focused entirely on your goals, we maintain strict operational boundaries. Please review these guidelines before submitting a session request.
Meeting Locations & Preparation
- Locations: All in-person coaching is conducted in neutral, public spaces (like libraries or coffee shops) around Gainesville, or virtually. We do not perform in-home visits under any circumstances.
- Required Items: Bring the specific device you need help with, its power cable, and your essential account passwords (specifically your Apple ID or Google account).
- Unprepared Policy: Arriving without your necessary passwords or hardware means we cannot work. This will result in an immediate cancellation of the session and a $50 non-refundable fee.
Session Boundaries & Conduct
- Professionalism & Safety: We require a professional attitude during all meetings. A good rule of thumb: do not say anything you would be uncomfortable saying to a stranger on an airplane. I reserve the right to immediately end the session if I feel unsafe, if boundaries are violated, or if an unexpected situation occurs.
- AI Note-Taking: I occasionally use AI note-taking applications to help document our progress and summarize steps. You have the absolute right to refuse the use of these apps—simply let me know before or during our meeting.
Time, Cancellations & Extensions
- Hardware Scope: We specialize strictly in digital software navigation and security. We do not perform physical hardware repairs of any kind.
- Session Extensions: Standard sessions are one hour. If we are making great progress and my schedule permits, we can extend for up to 30 minutes (max 1.5 hours total) for 25% of the cost of a full session. This is strictly a courtesy, and I reserve the right to refuse an extension request.
- Cancellations & Fees: We require at least 24 hours' notice if you need to cancel or reschedule so we can offer the slot to another client. A $50 non-refundable cancellation fee will be charged for no-call/no-shows, last-minute cancellations (under 24 hours), or if you arrive unprepared to work.
Ongoing Support Options
- The 30-Day Safety Net: Every initial session includes a free 30-day window to schedule complimentary 30-minute phone calls to review concepts or get unstuck.
- Annual Phone Support: Unlock 12 months of on-demand 30-minute phone support for a one-time fee equal to 1.5x the price of a standard session.
- Lifetime Email Support: For quick questions (like checking if an email is a scam), add this optional service at booking or via email request.
- Support Scope: Phone and email tiers are for quick check-ins. If troubleshooting becomes highly advanced, we will request you book a full session.